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Archive for July 20th, 2010

Listening versus hearing

Tuesday, July 20th, 2010
Who do you listen to? It is a good reminder that what we hear, even if we do not agree, remains in our mind and thinking, our history so to speak. That old saying “You are known by the company you keep”

also is reflected in all things we expose ourselves to. Our mood, attitude and all affected by the things, people and sounds we surround ourselves with.

Why do you listen? because you have to as in hearing something from someone with authority over you. Because you want to learn about something being said. Just curiosity. Think of this…with the intent to argue…. listening…an interesting sense with very large implications.

What do you want to hear? What do you want others to hear? Everyone wants to be heard.

Jeff Gitomer wrote an artile on listening and he said…the best way to listen is by taking notes. Think about it. Wouldnt each of the clients or customers, agents or other resources, be impressed if you took notes when you talked. Wouldn’t you be impressed if someone you wanted to express yourself to, your needs, thoughts or ideas, wrote them down!

I thought I would share this idea. Listening and taking notes makes it very difficult to not understand or be understood.

Ever been confused with the importance of the elements in a conversation. Unsure of what someone was trying to tell you or express. Boy, I have.

I think I will try this today. I think it would help me understand what someone is really telling me rather than my own interpretation of their thoughts.

Now…let me get my pen and a piece of paper…what do you think?